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Jul 4
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Author:
Jaimie Sirovich
Tags:

Archived; click post to view.
Excerpt: I have to admit, I underestimated the power of Twitter for awhile — but now that Twitter helped to organize a national uprising in Iran, I've reconsidered a bit. I opened my Capital One statement this month and I noticed an APR hike from 10%->17%. When I called, there was no reason they could give me except some vague nonsense about the economy. No recourse — none. He was obviously operating out of some call center in some country thousands of miles away. My only recourse after pressing for awhile is to fax a letter to some invisible…

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Jul 3
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Author:
Jaimie Sirovich
Tags:

Archived; click post to view.
Excerpt: Authorize.NET dropped the ball again on July 3, 2009. Authorize.NET was down from approximately 03:15 EST, and they're still not 100% up @ 15:51 EST. That's pretty much 12 hours. 12 hours of downtime when you're dealing with money is really awful, and I won't even go into the details re: that. Here's the thing. Regardless of your eCommerce package, in the case that Authorize.NET returns no pulse, you can at least retrofit your web application — and send yourself an email with customer information. You can also store the credit card information encrypted (carefully) elsewhere. Granted,…

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